Privacy Policy for soliraphenox.com
How we collect, use, and protect personal information in Australia
Introduction and Our Commitment
At soliraphenox, we are committed to safeguarding your privacy and ensuring that your personal information is managed responsibly. This policy explains how we collect, store, and use your data in line with Australian privacy laws and best practices.
We value transparency and trust. This document outlines the types of personal data we collect and how we use and protect it while you interact with our website, services, and digital content.
What Data We Collect and Why
We collect personal information only when necessary to provide you with our digital marketing, branding, design, or ecommerce solutions.
Information You Provide Directly
- • Contact details submitted through forms or emails
- • Details you enter when creating user accounts
- • Questions or feedback you provide by survey
- • Order and payment information for purchases
- • Communications with our support team
Automatically Collected Information
- • IP address and general location data
- • Device details and browser type
- • Pages viewed and time spent on site
- • Cookies and analytics identifiers
- • Interaction with digital content or ads
How We Use Your Personal Data
Your information is only used for clearly defined business and communication purposes to enhance your online experience.
- • To personalise your content experience
- • To respond to your inquiries or requests
- • To process transactions securely
- • To improve website functionality and content
- • To send relevant marketing communications
- • To conduct internal analytics and reporting
- • To comply with legal requirements and obligations
Our Commitment: We implement both technical and organisational safeguards to protect your personal information. We never sell your data or use it for purposes other than those described here.
Sharing Your Information
We share your data only with trusted service providers who support our business and comply with privacy standards.
Third-Party Service Providers
These include platforms handling payments, analytics, communications, and IT support. Each must agree to abide by strict confidentiality and security requirements.
Legal Requirements and Disclosures
Your information may be disclosed to authorities if required by law or to protect our rights or your safety.
Anonymous Analytics and Insights
Aggregate, de-identified data is used for analysis, reporting, or improvement of our services.
Your Rights and Choices
You retain control over your personal data and have the right to access, correct, or request deletion of your information, as outlined below.
- • You may request a copy of your stored data
- • You may ask us to update or correct data
- • You may request your personal data be deleted
- • You can request to transfer your data
- • You may object to certain processing uses
- • You may request we limit your data use
To exercise your rights, please contact us using the details provided below. We respond to requests in accordance with applicable law.
Data Security Measures
We take reasonable steps to protect your data from misuse, interference, and unauthorised access or disclosure.
Technical Safeguards Implemented
- • Encryption protocols for sensitive data
- • Secure backup and storage systems
- • Regular vulnerability assessments
- • Firewall and anti-malware protections
Organisational Safeguards
- • Staff training in privacy compliance
- • Internal data access restrictions
- • Routine policy reviews and updates
- • Strict third-party security assessments
How Long We Retain Your Data
Data is kept only as needed to fulfil our services or meet legal, regulatory, or operational requirements.
- • Kept while your account is active
- • Kept as long as useful for service
- • Stored for ongoing support or queries
- • Retained to comply with tax laws
- • Kept until you opt out of marketing
Data will be securely deleted or anonymised when no longer required.
International Data Transfers
If data is processed overseas, we require equivalent protections for privacy and security from all service providers.
- • Standard contractual clauses in agreements
- • Transfers only to trusted jurisdictions
- • Data minimisation before transfer
- • Ongoing oversight and compliance checks
How We Use Cookies
We use cookies to improve website performance, analytics, and user experience. For details, refer to our Cookie Policy.
About Types of Cookies
- • Enable core browsing and features
- • Measure site usage and performance
- • Customize your online experience
- • Enhance website capabilities
You can manage cookie preferences or block cookies via browser settings.
Privacy Policy Updates
We revise our policy as privacy standards evolve. Material changes will be communicated to users.
- • Updates posted on our website
- • Notice via email if subscribed
- • Change log in policy footer
- • Summary of major updates
Please review this policy regularly for changes.
Contact Us About Your Privacy
For privacy questions or complaints, contact our team below.
soliraphenox
570 Bourke Street, Level 17 & 24, Melbourne, VIC 3000 Australia
Phone: +61339804742
Email: content@soliraphenox.com
Policy last updated November 12, 2025
Effective from November 12, 2025